All of your question will be respond by email within 12 hours in
work day. You can also contact us by mobile/ what'sapp/ Wechat: +86 13660397653. We will 7*24 hours online to answer your questions.
1,Q:Can i get my gown custom made?
A: Sure, we can make dresses based on pictures, please contact our
service team for details.
Send pictures and requirements --- confirm details and quotation
---- you pay ----- process the order ---- Photo approval----
Delivery ---- After sales service
2,Q:Can i make alternations on the order?
A: Alternations can be accepted before production.You may need to
pay extra for big change. Please contact our customer service if
you need help.
3,Q:Can I see the process?
A: Of course no problem,you can contact the service team for photos
of the process to confirm the details.
4,Q: How long can i receive my dress?
A:Dresses making time is 7-10 business days(Urgent orders
exceptional),shipping time is 3-7 business days.Process time would
be longer for event like Spring Festival.
5,Q. Can i buy samples?
A. Sure, you can just place the order online, once you place bulk
orders after smaple purchase, the payment you made for sample order
will be refunded.
6,Q:How can i pay?
A:Need full payment for small amount payment .30% -- 70% deposit
can be accepted for large amount orders , please contact the
service team to check more details.